30-Day Money-Back Guarantee & Return Policy
30-Day Money-Back Guarantee & Return Policy — Sterling Shop
At Sterling Shop (operated by BADR-EDDINE SAHRAOUI, located at Beni Chiker, Beni Chiker, Morocco), customer satisfaction is our top priority. We offer a transparent, 30-day money-back guarantee for all digital software product keys and licenses.
1. Digital License Verification & 100% Genuine Guarantee
All product keys sold on Sterling Shop (https://sterling-fr.com) are certified authentic ESD (Electronic Software Delivery) licenses. Every key activates directly on official vendor platforms (setup.office.com or Microsoft activation servers).
2. Key Replacement & Troubleshooting
In the unlikely event that you experience any activation difficulty or error code:
- Our technical support team is available 24/7 to provide step-by-step guidance or direct remote assistance.
- If the issue cannot be resolved, Sterling Shop will issue an immediate replacement product key at no additional cost.
3. Full Refund Policy
If your license key cannot be successfully activated within 30 calendar days from the date of purchase and our support team is unable to provide a working replacement, you are entitled to a 100% full refund.
4. Refund Processing Time
Refunds are initiated immediately upon approval and credited back to your original payment method (Credit/Debit Card via Stripe or PayPal) within 2 to 5 business days depending on your bank.
5. Contact for Returns & Refunds
Store Name: Sterling Shop
Legal Entity: BADR-EDDINE SAHRAOUI
Address: Beni Chiker, Beni Chiker, Morocco
Phone: +44 7597 007766
Email: Contac@sterling-fr.com
Operating Hours: Monday – Sunday, 24/7 Digital Support