Refund policy

REFUND & RETURN POLICY

Thank you for shopping at Sterling Shop (https://sterling-fr.com).

RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sterling.shop@outlook.com. If your return is accepted, we’ll send you instructions on how and where to send your package.

REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

CONTACT
If you have any questions regarding refunds and returns, please contact us:
Email: sterling.shop@outlook.com
Address: Sterling Shop, 63 Rue Fabre d’Églantine, 85000 La Roche-sur-Yon, France